Refund policy

Refund, Return & Exchange Policy

At House of Silks, each piece is carefully curated and quality-checked to ensure it meets our highest standards. We request our customers to review the following policy before making a purchase.

No Return & No Refund Policy

As a policy, we do not offer returns or refunds on any orders once placed.

We do not accept requests based on:

  • Personal preferences or change of mind

  • Dislike of color, fabric, texture, or design

We encourage customers to review product details carefully before confirming their purchase.

Exchange Policy (Defective Items Only)

We offer exchange only in the rare case that you receive a defective or damaged product.

To process an exchange request, it is mandatory to provide:

  • A clear 360-degree uncut video of the parcel

  • The video must capture the complete unboxing process from start to finish

  • The defect or damage must be clearly visible in the same video

Please Note:
Requests without proper uncut video proof will not be accepted under any circumstances.

Exchange Conditions

  • Request must be raised within 48 hours of delivery

  • The product must be unused, unwashed, and in original packaging with all tags intact

  • Only a replacement of the same product will be issued

  • No refunds will be provided in any case

Contact Us

For exchange requests, please email us at:
support@houseofsilks.in